Yes, 100% safe and legit! We value trust and transparency. We are Tear Drop PH and follow our Facebook and Instagram pages for customer feedback, reviews, and proof of purchases.

Are your products authentic?

• Yes, we only offer 100% authentic pairs sourced from trusted local and international retailers. At Tear Drop PH, authenticity is our top priority.
• All items go through quality checks and are shipped fully insured.

How to Order Online:

• Browse products, choose your size, and add to cart.
• Fill in your Name, Contact Number, and Delivery Address etc.
• Select payment method and click Complete Order.
• Payment instructions will appear after clicking Complete Order.

Order Changes/Cancellations:

• Allowed if payment hasn’t been made.
• Once paid, changes/cancellations won’t be accepted.

Order Processing Time:

• 1–2 business days after payment.
• Once processed, we will ship.
• No rush orders.

Payment Methods:

• G-Cash and Bank transfer.
• Credit/debit cards coming soon.

Cash on Delivery (COD):

• Not available.

How long does shipping take?

• Metro Manila: 3-7 business days
• Provincial Areas: 7-12 business days

Please note that these timeframes are estimated and may be subject to delays due to unforeseen circumstances.

How much is the shipping fee?

• Shipping rates may vary depending on the destination and courier service.
• Shipping cost will be automatically calculated at checkout.
• Free Shipping on Orders ₱15,000 and above.

Do you offer international shipping?

• Currently, we only ship within the Philippines.

Please see our shipping policy for more details.

Can I return or exchange my order?

• Return (Exchange or Refund) requests must be requested within 7 days after delivery.

Who covers the return shipping costs

• Customers are responsible for return shipping fees.

Please see our refund policy for eligibility of return request.

How do I know my shoe size?

• We follow standard Nike, Adidas, New Balance, Asics, Puma and other brand's sizing.
• Please check the size guide on the product page before ordering.

For complete size guide, go to our Size Guide page.

How can I contact customer support?

• You can reach us through the contact details provided.

Do you have a physical store?

• Not yet — we’re online for now, but stay tuned for future updates!